Privacy Policy

Last Updated: April 14, 2025

Squeaky Kleaners (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and store your personal information when you interact with us or use our services.

1. What Personal Information We Collect

We may collect the following types of personal information:

• Identification details: Name, address, email, phone number, and business details.
• Service-related information: Details of cleaning services you request, including your property type and cleaning preferences.
• Payment information: Billing and payment details for services rendered.
• Website usage: Information collected through cookies, such as your IP address and browsing behavior on our website.
• Other information: Information you provide in correspondence or inquiries with us.

2. How We Collect Your Personal Information

We collect personal information in the following ways:

• Directly from you when you contact us, request a quote, or use our services.
• Through our website when you fill out forms, subscribe to newsletters, or make inquiries.
• Automatically when you visit our website (via cookies or analytics tools).

3. Purpose of Collecting Personal Information

We collect your personal information for purposes such as:

• Providing and delivering our cleaning and maintenance services.
• Communicating with you regarding service updates, special offers, or inquiries.
• Processing payments and managing billing.
• Improving our website and customer service experience.
• Complying with legal obligations.

4. How We Use and Disclose Your Information

We will not use or disclose your personal information for purposes other than those stated in this Privacy Policy, unless:

• You have consented to the use or disclosure.
• It is required by law.
• It is necessary to protect the rights, property, or safety of Squeaky Kleaners, its clients, or the public.

We may disclose your personal information to:

• Third-party service providers (e.g., IT support, payment processors) who assist us in delivering our services.
• Legal or regulatory authorities, where required by law.

We take reasonable steps to ensure that any third parties to whom we disclose your personal information are also bound by confidentiality and privacy obligations.

5. Storage and Security of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, and unauthorized access, modification, or disclosure. This includes:

• Secure storage of physical and electronic records.
• Use of secure servers and encryption technologies for online transactions.
• Regular review and updates to our security practices.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of your information.

6. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate or outdated. To do so, please contact us using the details provided below. We will take reasonable steps to comply with such requests, subject to any legal requirements or exceptions.

7. Cookies and Website Analytics

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us track website traffic, usage patterns, and customize content. You can adjust your browser settings to refuse cookies; however, this may affect your ability to use certain features of our website.

8. Changes to Our Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on our website, and we encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy, or if you wish to make a complaint or request access to your personal information, please contact us at:

Squeaky Kleaners
Email: support@squeakykleaners.com.au
Phone: 0451 220 844
Address: 200A Marion Street, Bankstown, 2200

We will respond to your inquiries or complaints promptly and take reasonable steps to address any concerns.

By using our services or website, you agree to the terms outlined in this Privacy Policy.